IMPORTANT Notes
- It's recommended to read through this web page in full and familiarise yourself with the installation procedure before continuing.
- Prior to carrying out this procedure, please make sure your device is powered by the mains, ideally has a network cable (rather than wireless) connection to your network and that all unecessary applications and any confidential information have been closed.
- If you're going to leave your system unattended and on for an extended period, check there is adequate ventillation. Once you're setup for unattended remote support and before leaving, it's recommended to download and run THIS APPLICATION to keep your system from sleeping . NOTE: It does not require any installation and will just display a coffee jug in your system tray while running.
Required
If you're not the administrator of your PC, you will be prompted for the local administrator password, which must be known for the installation process to complete. If you do not know this password, it must be sought prior to installation or you will need the administrator to carry out this installation procedure for you.
HOW TO donwload and install the remote support software
The following procedure covers the download and installation of the "Screen Connect" remote support software on a Microsoft Windows based computer system.
Getting started...
Open your favourite Internet Browser (Google Chrome recommended) and type the following URL into your address bar,
or simply click the image above to automatically open a new tab and navigate there. Come back here afterwards, if you require further instructions.
1) Step One
Select option[1], labelled "Build Installer" to be taken to a screen where you can enter your Full Name and Organisation/Company name.
2-3) Step Two & Three
Select the drop-down box in section[2] next to the "Name:" field, that currently displays "Use Machine Name". This will change to say "Use Specific Value" (see example image) and a new empty textbox will appear to the right. Enter your Full Name in this textbox and your Organisation/Company name in the box below that.
Once both fields have been completed, select the "Download Installer" button in section[3] to start the Remote Support software download.
This procedure only covers the Microsoft Windows platform but the software also supports Mac OS X and some Linux distributions.
4-5) Step Four & Five
Once the software has been downloaded, simply open the software by clicking the download button/link (see example image[4-5]) or select "Open" or "Run" from the context menu displayed. This is exactly the same procedure you would normally use, for downloading, opening or running other software and files from the Internet.
For examples of what this might look like in other Internet Browsers see HERE
6) Step Six
As long as you've followed the procedure described so far, you can safely acknowledge/ignore any security warnings displayed and choose the "Run" option [6] when prompted.
Note
If you are running as a standard user (always recommended), then you will be prompted to enter the local administrator password in order to elevate the installer software. This is normal procedure and you will have to ask your administrator if you do not know this password.
7) Step Seven
Congratulations
Assuming you see a small icon in the System Tray (two interlocked squares, depicted in image[7]), the Remote Support software is now installed and running.
To start a new chat, simply left double-click this small icon and a window should appear, in which you can type your message. See below if you need further assistance or do not get a timely response.
Problem?
If for some reason the software has displayed an error or is having trouble connecting, please reboot your PC which can be necessary for some configurations. If you're still having issues, come back here and use the Contact Us form or request a Call Back and an engineer will be in touch ASAP.
Under certain curcumstances, you maybe required to use alternative remote support software.